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Steve Jobs Communicated from the Inside Out

October 11, 2011

Simon Sinek has codified how the world’s most inspiring leaders think, act and communicate.  And he concludes that they do exactly the opposite of everyone else.  In his 2010 TED Talk, Sinek draws his Golden Circle to emphasize how inspiring leaders/ companies communicate from the inside out. First why, then how, then what.  Says Sinek, People don’t buy what you…

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Forbes Says, “Professional Coaching Continues to Satisfy Consumers”

November 3, 2010

An overwhelming majority of people who have experienced professional coaching are satisfied with their experience and would recommend coaching to others, according to a new study by the International Coach Federation (ICF). the article goes on to say Satisfaction levels can most likely be attributed to high returns on investment as well. In previous research the ICF found that coaching…

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The Joy of Conversation (Even at Work)

October 20, 2010

Conversation can be the most sublime of human experiences. This comes from the German poet Goethe.  Many would agree.  To have a real conversation is a great joy. So how do you do it in your day to day interactions? And more particularly how do you do it at work? It being a “have a real conversation” (not the “it”,…

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Are You on the Flywheel or the Doom Loop?

July 4, 2010

Pam Slim applies Jim Collin’s Hedgehog concept to help you find your career passion in her recent book Escape from Cubicle Nation. The comparisons below are taken from Good to Great and apply to business.  Good to Great companies (GTGC) follow a pattern of build up to breakthrough (an accumulation of steps, one after the other, turn by turn of the fly wheel; it…

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Are You (Your business) Heading Toward Greatness or Doom?

July 4, 2010

Good to great transformations don’t happen in one fell swoop says Jim Collins. Collins uses the concept of a fly wheel (a massive metal disk mounted horizonally on its axle, 30 feet in diameter and 5000 lbs).  The first pushes to turn the wheel take a lot of energy and the wheel inches forward. Add lots more energy and many…

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Are You Digitally Disasterous or Digitally Distinct?

February 11, 2010

I am somewhere in the middle: digitally dabbling.  This is according to the results of this Online Identity Calculator I used earlier today to assess my online identity.  This article by Meg Guiseppi, CPBS, MRW, CPRW  of Executive Career Brand (as posted on tells you why you too should find out how you rate, and do it regularly. And while Meg focusses on executives, when you are a business…

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How Do You Show Up for No-Show Clients?

June 20, 2009

I have had a number of no show coaching clients in June.  I could take it personally (and admittedly in the moment when it happens, I feel a certain disrespect).  But I know better.  It is not about me and my coaching.  It does, however, impact my coaching relationships and it certainly affects my business (though not in the dollars…

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The key question to determine customer loyalty

June 11, 2009

About five years ago, George Thompson, President of Headcan Health Education Media, gave me a reprint of a Harvard Business Review (HBR) article that he was exuberant about. We were focussing on client satisfaction and the article—The One Number You Need to Grow— cut right to the chase (you will have to pay Harvard Business Review if you want to…

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Difficult Conversations for Business Owners

April 24, 2009

You have made a decision to let a longstanding employee go because she no longer adds value to your company; your number one supplier is slipping badly and if they don’t improve, you are going to contract with another supplier; you need to tell your wife you are going on a week long golf trip with your buddies (and you neglected…

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